Pre-Paid Legal Services takes selection of its Legal Service Providers seriously. Our criteria includes only dealing with established Law Firms committed to providing quality legal services to meet the needs of our members. We expect the providers to demonstrate understanding and empathy with our members and provide courteous and professional service at all times. All Legal Service Providers providers must be in good standing with the Legal Practice Board in their state or territory and have a history of practicing a service philosophy parallel to that of Pre-Paid Legal Services.

Working With The Legal Service Provider


Seek help early
By the time it occurs to you that legal advice may be needed, it probably is. The earlier you seek help, the more options you and the Legal Service Provider will have and the greater your chances of eliminating the problem altogether. Preventative law works!

Establish clear ground rules
A good relationship with the Legal Service Provider depends on good communication and a firm understanding of your respective needs and responsibilities.

Nothing breeds misunderstanding more than assumptions. Be clear about what you want. Ask questions and listen to the answers. The Legal Service Provider should listen carefully to you as well. They should clearly explain your options and discuss a timetable.


Respect the Legal Service Provider's judgement
The Legal Service Provider is working with you in mind and should not make any important decisions without discussing them with you. You must, however, respect their judgement and allow them to do their job. Remember that the law does not always allow a resolution to your problem in a way that is completely satisfactory to you.

Allow the Legal Service Provider to be an intermediary
It is not always necessary to take a case to court. Trials are costly and sometimes the solution may be reached amicably without going to court, through negotiation or a mediation process.

What level of contact will you have with the Legal Service Provider
Some people want 'yes or no" answers, others want full explanations. Some clients want the solicitor to do everything and just tell them when it's done. Be sure to discuss what level of contact you want. The Legal Service Provider will give you legal advice but cannot advise you accurately if you do not follow the advice given. Keep the lines of communication open.

What should you expect if your case requires representation
If, based on the consultation, it is determined that your matter requires representation, you may be required to pay a retainer fee for services beyond contract benefits. This applies to all pre-existing conditions as well as to assistance and/or representation not fully covered under your contract.

What should you do if things don't seem to be going well with your case
If the legal matter isn't going the way you expected, if nothing seems to be happening or if you don't understand what is happening, speak up. Call the Legal Service Provider if you want more information. Also, let a Pre-Paid Legal customer service representative know about the situation and we will be happy to assist you, where possible.


Legal Service Provider Monitoring System

Pre-Paid Legal continually monitors the quality of service received by our members through a variety of quality control methods, including:

• Legal Service Provider Profiles
• Member Satisfaction Surveys
• Member Feedback Requests
• Selected Case Filing
• Regular Providers' Meetings

If you practice law and are in good standing with the Legal Practice Board in your State or Territory, have a minimum of 20 years experience and believe you have a service philosophy to meet the needs of our members, please complete the following information form.