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Support Services


Counselling Organisations
Family Courts
Government Authorities
    The Australian Government Attorney-General's Department serves the people of Australia by providing essential expert support to the Government in the maintenance and improvement of Australia's system of law and justice and its national security and emergency management systems.
    Family Relationships Online provides all families (whether together or separated) with access to information about family relationship issues, ranging from building better relationships to dispute resolution. It also allows families to find out about a range of services that can assist them to manage relationship issues, including agreeing on appropriate arrangements for children after parents separate.
  • 131 272.

    The Child Support Agency (CSA) was established in 1988 to administer the Child Support Scheme and help separated parents take responsibility for the financial support of their children. CSA has more than 2600 staff around the country helping around 1.2 million Australian parents

    The Commonwealth Ombudsman assists the Australian community by resolving complaints and fostering good government administration and is also the Defence Force Ombudsman, the Immigration Ombudsman, the Law Enforcement Ombudsman, the Postal Industry Ombudsman and the Taxation Ombudsman.
    The Insurance Ombudsman Service assists in resolving disputes between consumers and participating companies.
    You can make complaints about the actions or decisions of State or Territory governments by contacting your State or Territory Government Ombudsman or equivalent office holder in your State or Territory.
    You can also make complaints to one of the industry-sponsored ombudsman schemes which handle complaints for services such as: banking, employment, public utilities like electricity and water, health insurance, public transport, superannuation, and telecommunications.
    In some cases, it may be more appropriate for your complaint to be investigated by the Privacy Commissioner who investigates complaints about breaches of privacy; the Australian Human Rights Commission which investigates complaints about discrimination because of race, sex or disability; or one of the other avenues of Australian government administrative review. Review bodies include the Administrative Appeals Tribunal, the Social Security Appeals Tribunal, the Veterans' Review Board, the Immigration Review Tribunal and the Refugee Review Tribunal. Each of these agencies can review the merits of an agency's decision, and they also have the power to change a decision.
    Links to list of the Australian Government departments and Agencies.
    Links to the Ombudsman in various countries around the world.
    Links to the Attorney-General's Department, which provides a summary of the Australian legal system as well as links to detailed information about Commonwealth law.
    The Commonwealth Ombudsman is an independent officer of the Parliament appointed by Governor-General to ensure that administrative action by Australian Government agencies is fair and accountable. The office contributes to improved administration by recommending changes in work practices, procedures and administrative arrangements arising from the examination of complaints or as a result of own motion investigations of systemic issues. The Commonwealth Ombudsman is an important link in the accountability chain from the public sector to the Parliament.
    Links to Regional Ombudsman and Ombudsman Associations and institutes.
    The Australian Financial Security Authority, (AFSA) is the Commonwealth government agency administering and regulating Australia's personal insolvency system. AFSA provide improved and equitable financial outcomes for consumers, business and the community through application of bankruptcy and personal property securities laws, regulation of personal insolvency practitioners, and trustee services.
    IP Australia is the Australian Government organisation responsible for the registration of patents, trade marks, industrial designs and plant breeders rights. This site contains information about how to protect and gain maximum benefit from your intellecutal property. The IP Australia website provides information, online services and search facilities, as well as resources and links.
    Australian Securities & Investment Commission. Government body set up to monitor, regulate and enforce corporate governance issues and compliance with corporations law. Very useful site for researching companies and current legal issues affecting companies.
    Australasian Legal Information Institute. Provides free access to legal material. Contains cases, verdicts, legislation and subject-specific collections.
    13 3220
    1300 558 181
    1800 019 319
    (08) 8204 9777
    1300 654 499
    (02) 6207 0400
    1300 658 030

  • The Department of Social Services helps support communities through a number of programmes and services. Further support is provided through grants and funding for organisations providing services for communities.
    1 Narra Centre
    Ground Floor
    Cnr London Circuit & Constitution Avenue
    Ph: (02) 6207 0028
    Lang Centre
    Cnr Hunter and Marsden Streets
    Ph: (02) 9689 6200
    Office of State Revenue
    Level G2, 200 Mary Street
    Ph: 1300 300 118
    Stamp Duties Office
    Administration Building
    200 Victoria Square
    Ph: (08) 8226 3750
    Stamp Duties Office
    80 Elizabeth Street
    HOBART TAS 7000
    Ph: (03) 6233 3722
    Office of State Revenue
    505 Little Collins Street
    Ph: 13 2161
    State Revenue Department
    Mount Newman House
    200 St George's Terrace
    PERTH WA 6000
    Ph: (08) 9262 1100
    Commissioner of Taxes
    GPO Box 1974
    DARWIN NT 0801
    Ph: (08) 8999 7949
Legal Organisations
Legal Complaint Organisations
    (07) 3406 7737 (Brisbane)

    The Legal Services Commissioner is the sole body authorised under the Legal Profession Act 2007 to receive and deal with complaints about lawyers, law practice employees and unlawful operators.

    PO Box 10310 Adelaide St

    General Guidence - Complaints about Lawyers

    1800 001 170 (free call nationally)

    The Legal Profession Act 1993 established the office of Legal Ombudsman to protect the public interest and to bring to the legal complaints handling process a community perspective. The Legal Ombudsman may not be a lawyer.
    03 9679 8001

    The Legal Sevices Commissioner is an independent statutory appointee with the specific duty to oversee and investigate complaints about members of the legal profession in Victoria.
    (02) 6247 0300

    For complaints about both solicitors and barristers in the ACT.

    Level 4, 1 Farrell Place, Canberra City ACT 2601

    GPO Box 1562, CANBERRA ACT 2601

    (08) 8981 5104

    The Legal Practitioners Act (NT) provides for the Law Society to be the first tier of a three tiered system of regulation of the legal profession comprising the Law Society, the Legal Practitioners’ Complaints Committee and the Supreme Court. The Society will investigate all complaints and refer the serious matters to the Legal Practitioners’ Complaints Committee.
    Chief Executive Oficer
    Law Society Northern Territory
    GPO Box 2388
    Darwin NT
    (08) 9461 2299

    Legal Practitioners Complaints Committee An independent office that investigates complaints about the conduct of legal practitioners in WA
    1300 366 424

    The Legal Services Commission is jointly funded by both the South Australian and the Commonwealth Governments. It was established in 1977 to increase access to legal services for those people who cannot afford to pay for private legal representation. This mandate is spelt out in the Legal Services Commission Act 1977, which gives the Commission broad powers and responsibilities to work towards equality before the law for all South Australians.
    1800 242 958

    Office of the Legal Services Commissioner NSW. The OLSC is a statutory body independent from the legal profession. The Legal Services Commissioner reports to Parliament through the Attorney General. We strive to lead in the development of an ethical legal services market which is fairer, more accessible and responsive.

    Level 15, Goodsell Building
    8-12 Chifley Square
    (08) 9221 0088

    TAS' aims include: to provide tenancy information, advice and advocacy. to provide community education and training. to raise awareness of tenancy issues; and to seek changes to tenancy law for the benefit of tenants.
    (02) 9251 6590

    The Tenants' Union (TU) is a specialist Community Legal Centre that aims to represent the interests of all tenants in NSW. This includes private and public tenants, boarders and lodgers and residential park residents.
    (07) 4031 3194

    The Tenants' Union of Queensland is a statewide community organisation that provides services for residential tenants in Queensland and represents their interests. The Union aims to improve and protect the rights of all Queensland tenants, including caravan park and boarding house residents. Statewide Telephone Advice Service for Tenants.
    (03) 6223 2641

    Aims of the TU To be a representative organisation of all tenants, working for their collective interests: To work for: improvements in the status and rights of tenants. decent conditions in rented housing. fair leases and the prevention of unfair practices in the rental market. To inform and educate all tenants as to their rights and responsibilities, To provide free advice and services to all tenants.
    (03) 9416 2577

    A site for residential tenants living in Victoria, Australia who require information on their legal rights and community resources.
    (08) 9221 0088

    Tenants Advice Service (TAS) is a specialist community legal centre, funded through the Family Law Legal Aid Division of the Commonwealth Attorney Generals Department, Community Legal Centre Program and Rental Accommodation Fund Tenancy Advice and Education Program. The Rental Accommodation Fund consists of tenants' bond money and the interest on those bonds and is administered by the Department of Consumer and Employment Protection. The Service was established in 1979 and has remained the only specialist tenancy service for tenants in Western Australia.
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